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Terms and Conditions

Welcome to AVcraft eCommerce. To avail the services offered at AVcraft eCommerce or by any of its affiliates, you must agree to the following terms and conditions. If you visit or shop or browse at AVcraft eCommerce you accept these conditions.

Please read the terms and conditions carefully. While using any current or future services offered by AVcraft eCommerce or any of its affiliates, whether or not included in the AVcraft eCommerce website, you will abide by these terms & conditions along with the guidelines and conditions applicable to such services or business. AVcraft eCommerce is a brand by Videoman Electro Systems and all transactions/references made made directly or indirectly to AVcraft eCommerce refer to Videoman Electro Systems.

Order Placement and Confirmation

Any orders placed on the website are subject to confirmation from AVcraft eCommerce either through an e-mail and/or mobile confirmation. AVcraft eCommerce reserves the right to disapprove or cancel any order placed on AVcraft eCommerce and refund the amount to customer within 15 working days.

By placing an order through our site, you agree that you are legally capable of entering into binding contract and are at least 18 years old.


We aim for a competitive pricing policy & AVcraft eCommerce product prices are quoted in INR (Indian Rupee). Prices prevailing at commencement of placing the order will apply i.e. the price which comes into effect on the date and the time of processing your order is considered as the product price.

We make every effort to ensure that the prices shown are accurate. However, since our website contains a large number of items, it’s always possible that in spite of our careful screening some of the products listed on our website may show an incorrect price & not the actual price. In such a rare case even if we confirm your order by making an order confirmation via email or mobile, we are under no obligation to provide you the product at an incorrect lower price quoted on our website. 

All prices posted on this website are subject to change without notice by AVcraft eCommerce. Posted prices may or may not include all taxes.


All payments must be received by us prior to shipping unless the order is placed by using Cash on delivery (COD) payment mode. Delivery charges need to be paid if applicable. We accept payment by net-banking, credit card and debit card. Please see that the card is pre-authorised at the time of making your order and the payment can be debited from your card at the end of the working day on which you make your order. Cash is accepted when you place an order by choosing COD (Cash On Delivery).

Shipping and Handling

Shipment will be handled by AVcraft eCommerce and delivery timelines mentioned are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. There are chances of delay during public holidays and festive season and during unforseen circumstances. Shipping may be chargable on certain orders, as applicable.

Return of Products and Reverse Shipment

We will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that we are informed about such discrepancies within 48 hours from the date of receipt of the product and provided that the products are returned in the condition that they arrived. In case customer fails to inform AVcraft eCommerce within this fixed time frame, AVcraft eCommerce reserves the right to accept or reject such request at its discretion. AVcraft eCommerce will arrange for the product pick up within 72 hours of notification from the customer. AVcraft eCommerce will try to replace the specific product ordered, however the company reserves the right to offer an alternate product or credit note in case the product is out of stock/production. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier as early as possible.

Changes and Cancellation

Any other product can be cancelled before the product is shipped by paying applicable cancellation charges. Please read ‘Cancellation and Refund’ document for more details.


Please read the ‘Cancelation & Refund Document’ for more details.

Content and Information

Images, product photographs, content, graphics designs, product description, metatags and web design layouts are sole ownership of AVcraft eCommerce and this cannot be used by any individual or company without written consent of the authorised representative.

Only registered affiliates can use some of the content and information available on AVcraft eCommerce as per the terms mentioned in affiliates contact.

Your Account

As mentioned in the website's privacy policy, by using this website, you agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and agree to accept responsibility for all activities that occur under your account or password. AVcraft eCommerce does sell products for children, but it sells them to adults. If you are under age of 18 years, you may use AVcraft eCommerce only with involvement of a parent or legal guardian. AVcraft eCommerce reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Risk of Loss

All items purchased from AVcraft eCommerce are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.

Product Description

AVcraft eCommerce and its affiliates attempt to be as accurate as possible. However, AVcraft eCommerce makes no warranties that the product description and any other content of its site are accurate or error free. In case the product received does not match your expectation, please read the ‘Return of Products and reverse shipment’ for more details.

Site Policies, Modification, and Severability

Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.

Intellectual Property Rights

Copyright Protection - All content included on this site, such as text, graphics, logos, button icons, and audio clips, digital downloads data compilations and software, are the property of AVcraft eCommerce and its affiliate sites and protected by the Indian Copyright law. The compilation of all the content on this site is the exclusive property of AVcraft eCommerce and protected by Indian Copyright law. All software used in this site is the property of AVcraft eCommerce and is protected under the Indian Copyright law.


i. Protected Marks: AVcraft, , AVcraft eCommerce & design, and other marks indicated on the AVcraft eCommerce website are registered trademarks of Videoman Electro Systems.

ii. Protected Graphics: All AVcraft eCommerce graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of AVcraft eCommerce. AVcraft eCommerce's trademarks and trade address may not be used in connections with any product or service that is not of AVcraft eCommerce. All other trademarks not owned by AVcraft eCommerce or its affiliates that appear on AVcraft eCommerce or its affiliate sites are the property of their respective owners, who may or may not be affiliated with, connected to, associated with AVcraft eCommerce or its affiliates.

Governing Law and Jurisdiction

These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Ahmedabad, Gujarat shall have jurisdiction, to the exclusion of all other courts.


In the event of a particular condition mentioned in this Terms and Conditions being changed or declared invalid, it will not have an effect on any other part of this draft of Terms & Conditions and such a change will be limited to that particular point only and all the remaining part will be applicable exactly as mentioned here.

Disclaimer of Warranties and Limitation of Liability

This site is provided by AVcraft eCommerce on an "as is" and "as available" basis. AVcraft eCommerce makes no representations or warranties of any kind expressed or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, AVcraft eCommerce disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. AVcraft eCommerce does not warrant that the site, its servers, or email sent from AVcraft eCommerce are free of virus or other harmful components. AVcraft eCommerce will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.